Skip to content
Close
SEARCH
Careers
Contact
Careers
Contact
MS-Template_cover01-1-3.png

 

Careers Contact
Application Management Services
 Access to certified experts, helping you modernize legacy applications for the digital economy.
Gemini_Generated_Image_xnckhtxnckhtxnck

Legacy data is not secure

As databases age and reach end-of-life, the number of exploits threat actors can use multiplies. Yet, many organizations fail to modernize data infrastructure due to various factors, including cost, complexity, and security concerns.

Data modernization is essential to protecting sensitive information and systems and the key to de-siloing data, unlocking greater insights, and preparing for generative AI technology.

feature.jpg

Free up your IT team with app management services

Transform the way you manage your IT environment

Application management is a complex and challenging process. Many IT teams are forced to support legacy applications and infrastructure due to a lack of resources. Mission-critical projects quickly fall by the wayside while your IT staff spend their time putting out fires.

Outsourcing application management to CBTS allows businesses access to specialized expertise, cost savings, and improved security. As a result, your team gains valuable time to dedicate to innovation and realizing your strategic

Schedule a free 30-minute consultation

APP MANAGEMENT

What are application management services (AMS)?

Applications are the foundation of every modern business and have become vital to managing all aspects of a digital enterprise, both internally and externally. From finance to communications, apps are critical components of business operations.

Many companies seek out application management services (AMS) to keep up with the demand. AMS is a method of outsourcing the continual upkeep and maintenance of mission-critical applications.

Read Modernization in the Digital Age
BENEFITS

Benefits of application management

Fast, reliable apps =

better business outcomes

app-migration-checkmark.png Access to experts

Navigate complex application projects such as modernization, compliance, and security with trusted experts.

  
app-migration-checkmark.png Productivity

Boost development team morale by being able to focus on building essential products.

  
app-migration-checkmark.png On-demand

Implement dedicated incident, problem, and change management for applications and platforms.

  
app-migration-checkmark.png Security

Improve security posture with ongoing patching and detecting and responding to security threats.

  
app-migration-checkmark.png Innovation

Enable IT staff to prioritize and focus on more strategic initiatives.

  
app-migration-checkmark.png Stability

Increase support reliability for applications regardless of company turnover/attrition.

  
14%
boost to annual revenue can be realized with successful modernization operations and management efforts.
IBM
OUR APPROACH

Why CBTS?

CBTS acts as an extension of your IT team, providing the ongoing support, maintenance, and continuous improvement of your applications and platforms, so your developers can focus on driving new capabilities to the market faster, ahead of your competition. Our flexible support models provide onshore, offshore, or nearshore resources based on your strategic and operational requirements.  platforms, external databases, and more. Data engineering integrates each source into the enterprise data architecture, allowing it to ingest and consolidate business data in a way that empowers future use in analytics and AI.

Assessment and discovery

Helping you navigate industry compliance and regulatory requirements to ensure your data is protected.
Quality assurance and testing

Let CBTS support take on tedious, but important, recurring tasks such as active patch management.
Release management

Schedule upgrades to systems after hours to maintain the optimal performance of the application and minimize downtime.
Monitoring and maintenance

Minimize app downtime by solving issues that arise quickly 24×7.

Managing the ever-emerging vulnerabilities of legacy applications is a constant struggle. But customized applications made specifically for your business can reinforce your data security system. They are built to be cloud-native and in compliance with all regulations, which enable the protection of mission-critical data, and reduce the chances of compromise.

“Apps are the backbone of the modern enterprise. The more agile your applications are, the more agile your business will be. The more productive your applications are, the more profitable your company will be.”
brandon_bowman_circle_final.png

Brandon Bowman

Chief Delivery Officer, Managed Services

CBTS SOLUTIONS

CBTS application management services

Only pay for the AMS you need

AMS is a viable option for all sizes of enterprises because it can be divided by types of services, tasks, incidents, and requests. Generally, application management services can include:

Service requests
Configuring a patch or fixing a bug. 		 Incidents
Responding when the application fails. 		 Tasks
Loading security patch updates. 		 Upgrades
Optimizing performance, minimizing downtime.

Case studies

Payment-Card-Services-Company_Logo_300px.png
CBTS partnered with an American multinational corporation specializing in payment card services. The company was founded in 1850 and is well-known for traveler’s checks, charge cards, and credit cards.

Problem

The client needed to improve their card member experience during reward point redemption on their website by modernizing it to an omni-channel digital solution.

CBTS solution

CBTS provided the client with a fully integrated scrum team to build an e-commerce platform and architecture for the membership reward program. The solution included design, application development, integration, and backend platform hosting. Today, CBTS provides ongoing support for a virtual retailer platform (VRP) for the site with administration rights that enable platform content and catalog changes that are secured and audited.

Outcome

In five years, the platform enabled more than five million card members to redeem more than 46 million reward points and drastically improved overall member satisfaction.
ATSG.jpg
Air Transport Services Group (ATSG) is an industry-leading aircraft leasing and air cargo transportation services company. ATSG offers various aviation-related services through its subsidiaries, such as aircraft leasing, air cargo transportation, passenger ACMI and charter services, aircraft maintenance, and airport ground services.

Problem

ATSG sought support in buying new hardware and software and implementing the latest technology within their existing Oracle environment. These initial projects built trust between CBTS and the client, so much so that in 2019, when ATSG needed to implement a new airport management application in conjunction with Lufthansa, they turned to CBTS. Implementing this application presented several challenges, including legacy applications and infrastructure, as well as the need for the air traffic control system to stay online during system updates to ensure safety.
In 2021, ATSG needed to migrate and streamline three domains obtained after multiple acquisitions. The multiple domains caused performance lag and operational complexity.

CBTS solution

During the initial service period, ATSG was so pleased with CBTS that they contracted our team for another three years to manage their Oracle environment.
Over a year, the CBTS team—with support from our Canadian sister company, OnX—implemented the new application suite of airport management tools from Lufthansa, the cutting-edge Integrated Operations Control Center (IOCC). IOCC includes the Lido Flight 4D flight plan system, flight monitor application NetLine/Ops, and crew management solution NetLine/Crew. Each system provides next-gen automation and integration features that greatly reduce the workload of flight traffic controllers.

CBTS implemented best practices and updated the system within the Oracle environment. After the success of this implementation, in 2021 ATSG also worked with CBTS to migrate and unify their domain after they accrued three separate domains during recent business acquisitions. CBTS successfully consolidated the domain into a unified environment by transferring over 3,000 users from servers and workstations to the new Active Directory domain.

Outcome

Over several years, ATSG utilized the full range of CBTS technology services to purchase new hardware, implement a cutting-edge flight control system, and consolidate its operations into one system to improve insight and reliability. Each of these projects allowed ATSG to provide better customer service and simplify operational management.
Parian-Logistics_Logo_300px.png
Parian is one of Canada’s leading specialty apparel retailers. The company today has over 280 stores operating under three divisions: Ricki’s, Bootlegger, and Cleo. Stores are located in shopping malls and power centers across Canada.

Problem

Parian needed to upgrade its legacy e-commerce platform to a robust and seamless e-commerce integration, connecting the in-store and mobile channel’s e-commerce platform to serve three brands (Ricki’s, Bootlegger, and Cleo). The company needed application stability with continuous monitoring and improvement.

CBTS solution

The CBTS team recommended migration to Salesforce Commerce Cloud from their Elastic Path legacy Commerce solution and integration with Audience Studio, Einstein Visual, and Bazaarvoice. CBTS enhanced Parian’s order management system to integrate and stay up-to-date with e-commerce market trends. To ensure business continuity, ongoing application support is provided for business-critical, bug-fixing, and new feature enhancement.

Outcome

Parian experienced double-digit commerce sales growth across all banners year-over-year, reduced OpEx, and increased environment stability with public cloud-based hosting and application monitoring. CBTS increased the company’s application availability and established readily available support for all six time zones across the country.

Navigating the digital application age

Managing and maintaining mission-critical applications are the key to success for modern businesses. But traditional application management services need to go further. Your business needs a provider that can incorporate applications, platforms, and security into an agile set of operations.
Learn More About Business Outcomes
Application, platform, operations (APO) comprise a model of AMS that helps businesses achieve better outcomes. APO connects the dots of individual services and adds value that might otherwise be overlooked.

 

FAQs

Top 5 questions

How can I ensure data is used effectively for business decisions? Establish a clear data strategy that aligns with business goals. This process involves collecting relevant and high-quality data, analyzing it to extract actionable insights, and fostering a data-driven culture within the organization. Additionally, utilizing appropriate tools and technologies for data visualization and interpretation can enhance decision-making processes. Regularly reviewing and updating data practices will also help maintain effectiveness over time.
How do I make data accessible and understandable to all users, including those without technical expertise? Straightforward business intelligence tools can create easy-to-understand visuals in a low-code/no-code environment.
How do I enable self-service analytics while maintaining data governance? Data management solutions, such as Microsoft Fabric, are enabled with a streamlined dashboard that keeps your KPIs and governance metrics in one place. Additionally, you can securely deploy an LLM to unlock enterprise search and analysis of all your data.
How do I track the impact of data on business outcomes? By focusing on outcomes, CBTS helps build the business case for analytics initiatives within a company—demonstrating early wins that justify further investment. This outcome-driven approach ensures that the data analytics program is not just a tech upgrade, but a strategic initiative yielding tangible ROI. With data visualization tools, you can gather tangible insights about business operations and communicate them in a compelling way. Perhaps the best measure of data analytics ROI is sales, as nearly 60% of businesses see increased income from real-time insights.
How do I build a data-driven culture within my organization? A Forbes survey found the main challenge to becoming data-driven was not technology (~8%) but people, process, and culture (>92%). We offer extensive support—including user training, documentation, and ongoing coaching—to ensure clients can use and sustain analytics programs. We also provide 24×7 monitoring and management—crucial for companies with small IT departments—handling maintenance, performance tuning, and analytics operations as a service. This frees up client personnel to focus on insights rather than system management.
 What is Lorem Ipsum? Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Related stories

Schedule a complimentary 30-minute discussion with a CBTS solution consultant

Talk to one of our experts today to see how we can help your organization supercharge your company’s network, communications, and overall efficiency.