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Unified Communications as a Service (UCaaS)

 Empowering a cloud-forward business transformation 
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Seamlessly integrate AI-powered communications to enhance productivity

Effective communication and cutting-edge collaboration applications are more critical than ever, especially for organizations that rely on seamless connectivity between remote offices and hybrid workforces. By leveraging AI-powered collaboration tools, businesses can enhance agility, optimize workflows, and boost employee productivity with intelligent automation and real-time insights.

CBTS application development consulting and assessment services provides your team with a roadmap to transform your legacy applications to a modernized cloud native software architecture.

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Nine essential steps for seamless AI integration within unified communications tools

An industry game changer

Unified Communications as a Service (UCaaS) has revolutionized the corporate landscape by providing intelligent, integrated collaboration capabilities. From AI-enhanced workstream collaboration platforms and predictive interactive voice response (IVR) to advanced call analytics and automated contact center functionality, businesses are leveraging AI to optimize communication, improve efficiency, and enhance customer experiences.

Our approach begins with understanding your business objectives and priorities to ensure a successful transition to the Cloud. CBTS can then deliver a comprehensive, secure UCaaS solution backed by AI-driven insights, automation, and 24x7x365 expert support.

Speak to an Expert
UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS)

What is Unified Communications as a Service (UCaaS)?

UCaaS is a cloud-based delivery model that consolidates various communication tools such as chat, calling, file sharing, and video conferencing into one unified interface or platform. It enables companies to migrate from using hardware devices to software applications.

UCaaS is a subscription-based service that handles technology management and security, freeing up IT staff to focus on more strategic roles that drive company growth. With AI integration, UCaaS platforms can further enhance productivity by automating routine tasks like call routing, transcription, and customer interactions. The result is improved collaboration, faster decision-making, and a more efficient workflow, all of which benefit employees and contribute to a stronger, more agile business.

BENEFITS

Benefits of Unified Communications as a Service

Streamlined communications = enhanced efficiency

Integrate hosted UCaaS for improved collaboration. 

Start with a well-defined approach Flexibility

Enable seamless collaboration for employees—remote or on-prem—with AI-enhanced voice, video, and messaging tools.

  
app-migration-checkmark.png Scalable

AI-driven analytics optimize resource allocation, ensuring your communications platform grows with your business.

  
app-migration-checkmark.png Cost savings

AI-driven insights help predict usage patterns, ensuring a cost-efficient and scalable growth model.

  
app-migration-checkmark.png Future-proof Leverage automatic cloud updates infused with AI enhancements for continuous innovation and improved performance.  
app-migration-checkmark.png Crystal clear quality AI-powered noise suppression, VoIP optimization, and HD video enhance meeting clarity and engagement.  
app-migration-checkmark.png Unburden IT departments Reduce IT burdens with AI-powered automation, predictive troubleshooting, and self-healing network capabilities.  
78%
of businesses believe AI will help increase their overall productivity.
Netscout
OUR APPROACH

Why CBTS?

CBTS first discovers your business objectives and priorities to ensure a successful transition to cloud-based Unified Communications. Then, CBTS multiplies value by delivering a complete package of technology solutions and security, incorporating AI-driven features like automated call routing and real-time transcription to improve efficiency and collaboration. With a secure network and 24x7x365 support, CBTS ensures your communication system remains optimized, reliable, and ready to help your business succeed.

CBTS experts design, engineer, and build the ideal communications solutions tailored to your needs. We continuously maintain, and support your hosted UCaaS, with no additional cost to you, while leveraging AI-driven insights to keep your system optimized. Additionally, CBTS offers expert installation, training, and access to a constantly evolving technology roadmap to help your company stay ahead of the competition.

Learn More About Our Methodology
Assess
CBTS begins by performing a complete audit of the capabilities your teams currently utilize, identifying areas where AI-powered features can enhance efficiency and productivity. This ensures that the new enterprise UCaaS solution incorporates the latest AI capabilities, leaving nothing behind.
Build
Prior to deployment, CBTS builds an extensive enterprise UCaaS support system, integrating AI-driven features. We provision sufficient bandwidth and staff knowledgeable experts to ensure your enterprise UCaaS infrastructure is not only maintained but optimized for peak performance with AI-enhanced capabilities.

 
Transition

During the enterprise UCaaS transition, essential deployment elements—such as contact center routing plans, IVR configuration, auto attendant setup, hunt groups, and call flows—are further streamlined with AI-powered tools.
Training

Training, adoption, and ongoing technical support are essential for the success of a UCaaS deployment. CBTS ensures your teams are equipped with the necessary training to fully leverage AI tools, empowering them to drive meaningful, long-term results.
“What makes CBTS the ideal communications partner? Two things: our technology and operations. The CBTS cloud has been thoroughly architected to not go down. It can take up to three service outages and still function just fine because of the redundancies. That’s why state and local governments trust us with their communications.”
neal

Neal Marksberry

Senior Product Manager

CBTS SOLUTIONS

CBTS UCaaS solutions

CBTS can deliver multiple managed services options based on your technology and business needs.

We bring in our experts to design, engineer, and build your desired outcomes. CBTS continuously upgrades, maintains, and supports your hosted solution at no additional cost to you. We also provide expert installation, training, and a constantly evolving technology roadmap so you are never left behind.

Reliability
99.999%
  • Geo-redundant data centers across North America
  • 24x7x365 support
  • Enhanced 911
  • Carrier redundancy
  • Non-disruptive real-time upgrades
  • Flexible and scalable network design

UCaaS with Microsoft Teams Voice and Webex Calling

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PARTNERSHIPS

CBTS is a Cisco Gold Integrator and Provider, as well as a certified Microsoft Solutions Partner for Modern Work. When delivered with the precision and expertise of CBTS engineers, collaboration solutions like Webex and Microsoft Teams can replace many traditional conferencing engagements across a spectrum of industries while keeping teams engaged.

Microsoft Teams Voice

Fully-integrated voice and collaboration solutions

  • Eliminate costly phone equipment purchase/rental costs
  • Simplify end-user adoption
  • Simplify IT management
  • Evolve into a modern voice solution for remote and hybrid work

Webex Calling

Webex offers enterprises the benefits of cloud innovation today while enabling a smooth cloud migration over time.

  • Connects to your on-premises PBXs
  • Delivers a common global dial plan
  • Enables a phased transition to the Cloud

 
  

Unified collaboration and meeting solutions    

Unified collaboration solutions consolidate all of the right tools into one integrated platform for a seamless user experience.

  • Cisco Webex
  • Microsoft Teams
  • Microsoft Teams Voice
  • Webex and Cisco devices
  • End-to-end security

“CBTS remains one of Cisco’s top partners worldwide and a leading UCaaS provider for retail, healthcare, state and local government, and education (SLED) verticals. CBTS differentiates itself from competitors with its broad expertise and ability to tailor solutions to businesses’ specific needs by employing a highly consultative approach. CBTS is poised for growth due to their commitment to their multiplatform UCaaS portfolio including Cisco Webex Calling and Microsoft Teams Voice.”

Elka Popova, VP and Senior Fellow, Digital Transformation, 2021 Frost Radar Report

— North American IP Telephony and UCaaS Market

Aligning UCaaS with business objectives

There are so many benefits of switching to UCaaS, but one of the greatest advantages is its cost savings, with AI-driven features helping businesses reduce operational expenses even further. AI can automate routine tasks like call routing and transcription, reducing the need for manual intervention and boosting efficiency. In addition to lowering communication budgets, AI-enhanced UCaaS streamlines workflows and enables smarter decision-making, maximizing the value your business gets from cloud-based communication solutions.
Learn More About Business Outcomes

50-70%

Many businesses have reported saving between 50-70% on communications after switching to the cloud.

UC Today

Case studies

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With 16 colleges and over 80 campuses across Kentucky, KCTCS brings first-rate education to every corner of the state. KCTCS serves 80,000+ students, making it the largest post-secondary education institution in Kentucky.

Problem

KCTCS needed to implement and align a communication solution that would span across all 80 campuses statewide.

CBTS solution

Building on the existing Cisco infrastructure, CBTS managed the migration to Webex Calling and provided services such as:

  • Overall project management.
  • Enhanced voice design.
  • Coordination of phone number porting with applicable service providers.
  • Automated license configuration in Webex Control Hub.
  • Complete visibility of legacy PBX data, such as extensions, devices/stations, call queues, auto attendants, and more.
  • Webex license assignment based on personal profiles.

Outcome

KCTCS now enjoys the enhanced communication and collaboration features of a next-gen UCaaS system built on Webex Calling. CBTS ensured minimal downtime during the transition and currently provides testing and remediation support.
FAQs

Top 5 questions

What is the difference between CCaaS and UCaaS?

In general, the focus of CCaaS is customer experience and support. In contrast, UCaaS is designed for internal communication and collaboration between team members.
What is the difference between UCaaS and VoIP?

VoIP is for business calls and audio conferencing. UCaaS adds text, chat, video, and file sharing.
What if my company still uses a traditional telephony system?

CBTS can integrate your PBX phone system with cloud calling or transition it into a cloud-based infrastructure.
How reliable is UCaaS?

Reliability is critical. The UCaaS solution you adopt should provide 99.99% service reliability and accessible technical support.
Is UCaaS right for my business?

If your organization has limited IT resources and expertise with telephony equipment, moving to UCaaS allows you to offload a large portion of your IT infrastructure to experts.
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Schedule a complimentary 30-minute discussion with a CBTS solution consultant

Talk to one of our experts today to see how we can help your organization supercharge your company’s network, communications, and overall efficiency.