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Cybersecurity

Incident Response & Recovery

It’s not if, it’s when

Incident response, managed backup, and disaster recovery services that contain damage, restore operations, and protect your business when an incident hits.
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Prepare for what you can’t prevent

Ransomware no longer takes days to deploy. Modern variants encrypt, exfiltrate, and propagate in hours, if not minutes, actively targeting the backups recovery depends on. Cyber insurance carriers are tightening requirements, demanding incident response retainers, immutable backup architectures, and tested recovery procedures before they’ll write a policy. Regulators are asking pointed questions about resilience after every major incident.

Most organizations are underprepared. Backup strategies haven’t kept pace with ransomware “innovations.” Disaster recovery plans exist on paper but haven’t been tested. And incident response is improvised in the middle of a crisis.

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The CBTS approach

Readiness, response, and recovery

CBTS treats incident response and recovery as connected disciplines, blending these essential elements:

  • Pre-positioned expertise with incident response retainers that prepares senior CBTS responders with critical environment knowledge before the incident, guaranteeing access to the expertise you need and for triage and digital forensics immediately.

  • Immutable backup locally and in the cloud, with immutable copies, retention management, and protection against targeted ransomware techniques.

  • Tested recovery through Disaster Recovery as a Service with defined RTOs and RPOs, replication, and regular testing.

  • Active containment. Managed EDR/XDR with AI/ML-driven behavioral analysis that contains threats at the endpoint.

The result: an integrated program that drives continuous improvement across response, readiness, and recovery.

Incident Response & Recovery capabilities

Each capability is valuable on its own. Together, they deliver the readiness, response,
and recovery posture cyber insurance carriers and regulators increasingly require.

Where to start

Advisory engagements

A CBTS advisory is a time-bound, fixed-fee engagement designed to give you a clear answer to a specific strategic question — fast.  

AI & Data Maturity Assessment

Best for organizations that want a clear, third-party read on where they stand on AI and data readiness and where to focus first.

You walk away with: 


  • Current-state assessment across both AI and data dimensions
  • Gap analysis against industry benchmarks and your own stated AI ambitions
  • Prioritized list of foundational gaps to close before scaling AI investment
  • Short-form executive readout deck for leadership alignment
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What success looks like

A proactive incident response and recovery program drives real value for your organization.

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Reduced risk

Limit the financial, operational, and reputational damage of an incident. The cost difference between a fast, governed response and an improvised one is measured in millions.

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Operational excellence

Replace panic with a tested, governed response plan. Build the playbooks, testing cadence, and reporting that satisfies cyber insurance carriers, regulators, and your own board.

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Business agility

Recover quickly so the business can keep moving. The more readily you can absorb and recover from an incident, the more confidently you can pursue digital, AI, and cloud initiatives that hinge on resilient infrastructure.

“Cybersecurity isn’t just about technology. It’s about protecting your customers, your reputation, and the very foundation of your operations.”

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John Bruggeman

Sr. CISO Practice Consultant, CBTS

Don’t take our word for it

“I love the creative, tailored solutions that are delivered in a consistent and reliable way while always doing what it takes to make things right.”

Chief Technology and Information Security OfficerFinancial Services / Banking

“My team at CBTS have been trusted partners for a long time. They provide excellent technical support and pre-sales work. Their breadth of knowledge and ability to bring in the right resources have helped us steer our technology into the future.”

Managing Director, CISO, Head of TechnologyPrivate Equity / Financial Services

“CBTS treats us like a partner and not just a customer. The technical expertise is next to none and the relationship management is some of the best I have experienced.”

Director, Telecom and Architecture ServicesHealthcare

Explore the full Cybersecurity portfolio

A connected set of services across the Prevent, Detect, Respond, and Assure lifecycle, designed to work together as your security program matures.

Related insights 

Frequently asked questions 

What does an incident response retainer include? A CBTS incident response retainer (IR) gives you guaranteed, contract-based access to senior incident response experts for triage, investigation, containment, and recovery. Agreements typically outline defined response SLAs and a set number of hours per year. Unused hours convert to proactive security work like tabletop exercises, playbook development, threat hunting, and post-incident reviews. The retainer also satisfies a growing list of cyber insurance carrier requirements, which increasingly mandate a pre-established IR relationship as a condition of coverage.
How is DRaaS different from traditional disaster recovery? Traditional disaster recovery usually requires duplicate infrastructure, dedicated staff, and significant capital investment, and much of it sits idle until needed. Disaster Recovery as a Service (DRaaS) replaces that model with a fully managed, consumption-based service. CBTS provides the replication, recovery environment, and operational expertise; you pay for what you use and what you protect. DRaaS also includes regular testing and documentation that supports compliance, audit, and cyber insurance obligations, which is work that internal teams often put off in a traditional DR model.
What does “immutable” mean in the context of cloud backup? Immutable backup means backup copies cannot be modified, encrypted, or deleted for a defined retention period even by an administrator with full credentials. This matters because modern ransomware specifically targets backup infrastructure to prevent recovery; if your backups can be encrypted or deleted by the same attacker who compromised production, they don’t function as backups. CBTS Managed Cloud Backup uses immutable architecture to ensure recovery is possible regardless of what happens to the production environment.
How quickly can CBTS engage when an incident occurs? For clients with an incident response retainer, response begins within defined SLAs (e.g., same day for declared incidents), with senior responders engaged immediately for containment and investigation. For clients without a retainer, CBTS can engage on an emergency basis, though response times and rates differ. The difference matters. In the first hours of an incident, the speed of expert engagement is the single largest factor in containment success and total incident cost.
Can a retainer help us meet cyber insurance requirements? Yes. Cyber insurance carriers have tightened underwriting requirements significantly, and a pre-established incident response relationship is increasingly mandatory for coverage at acceptable premiums. CBTS incident response retainers satisfy this requirement at most major carriers, and the proactive work the retainer enables (e.g., tabletop exercises, immutable backup verification, MDR coverage) often improves both eligibility and premium pricing. Many clients adopt a retainer specifically to address insurance requirements and find that the proactive work delivers value well beyond the policy itself.

Don’t wait until it’s too late

No security program prevents every incident. Every security program
should prepare for effective response and recovery.