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Work smarter. Connect anywhere. 

CBTS designs, deploys, and manages secure, enterprise-grade UCaaS and CCaaS. We unify Microsoft Teams Voice, Webex, and CXsync into one digital workplace your people use to communicate with each other, and your agents use to serve customers.

 

Fragmented tools are costing you more than you think.

Most digital workplaces were built in a hurry, with tools stitched together quickly to keep people connected. The result is a set of challenges every IT and CX organization now faces: Fragmented platforms. Aging voice infrastructure. Disconnected customer and employee experiences. And growing compliance gaps.

AI that thrives on resilient, trusted foundations

The AI vendor landscape is noisier than ever. Separating signal from noise is consuming your team. When a path forward does emerge, it raises harder questions: who trusts the output, who’s accountable when it’s wrong, and how work gets redesigned around it.

We don’t add to the noise. We start by finding your breakpoints — where decisions stall, data hides, and value quietly leaks. Then we work with you to prioritize, build, and scale what works.

That’s the “forge” in Forge AI. Real strength doesn’t happen despite pressure. It happens when you apply the right expertise at exactly the right point.

How we help

Leading platforms. The integration layer no one else offers.

CBTS delivers the engineering, integration, and managed services that turn the world’s best communications platforms into one connected digital workplace. We pair Microsoft and Cisco platform expertise with a proprietary voice core, offering clients what platform vendors alone cannot: 99.99% uptime, site survivability, nomadic E911, dial plan flexibility, and a portal for self-service voice environment management. CBTS Routepoint, a proprietary co-management tool, meets two highly requested needs: visibility and control.

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99.9% uptime SLA with high-availability voice architecture
2.4x higher revenue growth among companies with top-tier employee experience
128 minutes lost per employee, per week in organizations with low digital workplace maturity
2x greater likelihood to exceed revenue goals when prioritizing employee-centric tech

“The companies pulling ahead are converging UCaaS and CCaaS on one managed foundation, with one partner accountable for all of it. The rest are still managing the seams.”

Keith Talbot

Keith Talbot

Delivery Director – Digital Workplace

Strong relationships with industry-leading partners

 View our partners  ⟶  

Built for Business. Proven in Practice

Case studies from across industries showing how the right strategy, data foundation, and implementation partner changes everything.

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Fintech

A national field services organization managing operations across multiple business units and a growing acquisition portfolio. 

CaseStudy- Energy-ForgeAI - Vertical

Energy

A highly regulated energy organization managing complex operational knowledge across a large, safety-critical facility.  

Financial services organization- Case study- Forge AI

Manufacturing

A financial services organization providing correspondent banking and compliance infrastructure to a large network of member institutions.  

multi-facility post-acute care - Case Study

Healthcare

A multi-facility post-acute care organization managing complex clinical, financial, and operational data across its network 

Case Study - Education

Education

A growing academic institution whose aging network infrastructure had become a barrier to the modern, secure digital experience students and faculty expected.  

State of Ohio

State of Ohio

Where they started

With 65,000 government workers spread across 88 counties and nearly 1,500 locations, the State of Ohio was running on aging, disparate phone systems with no unified solution connecting its schools, higher education institutions, and municipalities. The state needed enterprise-scale communications modernization — without disrupting the services millions of residents depended on. 

The foundation we built together

CBTS deployed a fully managed cloud UCaaS solution using the latest digital workplace technologies, replacing fragmented legacy infrastructure across the state’s entire footprint and delivering PSTN voice calling through a next-generation telephony system (NGTS).

Within the first 24 months, the State of Ohio saved $6.8 million in communications costs. The NGTS platform was recognized by NASCIO as the 2016 ICT Innovation Award winner — the best state-level communications implementation in the country.

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St. Luke’s University Health Network

Where they started

Established in 1873, St. Luke’s is a nationally recognized health network providing services at 14 campuses and 300+ sites. Across the entire network, St. Luke’s needed to address outdated telephony systems operating at the intersection of life-safety, compliance, legacy infrastructure, and 24/7 uptime.  

The foundation we built together

CBTS assessed St. Luke’s needs and recommended a robust solution with Microsoft Teams at the center. We designed it to address the health system’s unique needs. These include HIPAA encryption and logging requirements; nurse-call compliance for hospital signaling; reliability and redundant infrastructure with dual call servers, geographically separated failover, and backup power; and integration into EHR/EMR platforms, Real-Time Location Systems, and overhead paging and mass notification systems; and multi-site scalability. CBTS implemented Microsoft Teams Voice for most users, Cisco HCS for analog lines and survivability, and a dedicated Session Border Controller (SBC) to assist with advanced call routing needs. 

What they’re building now

To meet ever-evolving needs, CBTS is using a best-of-breed approach to integrate Cisco Webex and SIP trunking for voice resiliency and flexibility.

An International Pizza Chain

An International Pizza Chain

Where they started

This client’s focus on delivering delicious pizzas quickly with a customer-centric approach has driven its expansion to more than 5,000 locations across 45 countries and territories worldwide. To keep pacewith evolving market trends, the chain needed a future-proof cloud environment to modernize its network, communications, and applications, and replace disparate equipment while exceeding customer digital expectations and guiding data-driven decisions. 

The foundation we built together

CBTS UCaaS centralizes cloud-based communications for improved reliability and security with adaptability and scalability. This allowed for integration of AI and data for new online features and user-friendly enhancements, including connecting customer information with previous orders to simplify the ordering process and add a personal element to transactions. Additionally, franchisees can gain inventory and supply-chain insights to ensure customer satisfaction and maintain profit. 

What they’re building now

The CBTS managed architecture allows for timely upgrades as technology advances and use of analytics and AI continue to improve supply chain operations and customer experience. CBTS and the client collaborated on a roadmap for the evolution, outlining the applications to customize and integrate over the coming months and years. 

Our people

What makes the difference

Enterprise scale with real flexibility

Most organizations outgrow their technology partners before they outgrow their technology. CBTS is built to scale with you. We offer the breadth of capability and depth of resources to handle complexity at any size, without the rigidity that usually comes with it.

Deep expertise, reliably delivered

Knowing the answer isn’t enough. CBTS combines technical depth across every major solution area with the processes, people, and accountability to deliver on what we promise. And we do so consistently, not just on the first engagement.

Partnership that goes the distance

Technology needs change. Business priorities shift. You need a partner that stays by your side when they do. With average client tenure of 15+ years, CBTS is built for the long term. No matter what challenges arise, we stay invested in your business outcomes.

Frequently asked questions

What is the difference between UCaaS and CCaaS? UCaaS (Unified Communications as a Service) is the cloud-based platform employees use to talk to each other: voice, video, messaging, and collaboration. CCaaS (Contact Center as a Service) is the cloud-based platform agents use to talk to customers: call routing, omnichannel engagement, and agent management. Both are subscription services delivered without on-site hardware. Most organizations need both, and the value of unifying them on a single managed-services foundation is a defining digital workplace trend.
Does CBTS build its own UCaaS or CCaaS platform? CBTS does not build a proprietary UCaaS platform. We deliver and manage Microsoft Teams Voice and Webex Calling, the two enterprise-leading platforms. On the CCaaS side, CBTS delivers Microsoft Teams Contact Center and Webex Contact Center, as well as CXsync, our own contact center platform built for mid-market organizations that need premium contact center capabilities at a more accessible cost.
What does CBTS do that the platform vendors don’t? Platform vendors sell software. CBTS delivers the engineering, integration, and managed services that turn that software into a working enterprise digital workplace. That includes migration from legacy PBX systems, dial plan design, carrier services, compliance recording, dynamic E911 implementation, site survivability for regulated environments, device provisioning, end-user training, and 24x7 support: all under one contract, one relationship, one monthly bill.
What is SIP Trunking, and why does it matter? SIP Trunking is the cloud-based connectivity layer that links a client’s phone system to the public telephone network. It replaces traditional analog and PRI lines with carrier-grade voice connectivity over IP. CBTS operates a high-availability voice core in geographically diverse data centers, with direct connections to Tier 1 carriers (Lumen, AT&T, Verizon, and others). That gives our clients a level of voice resilience, flexibility, and capability the platform vendors can't deliver on their own.
Can CBTS help us replace analog and POTS lines? Yes. POTS and analog line replacement is one of the most urgent UCaaS migration drivers right now. The FCC has been sunsetting traditional analog services, and many organizations still have elevator phones, alarm panels, fax lines, and similar analog-dependent equipment. CBTS delivers modern replacement services that maintain compliance and reliability without the legacy infrastructure.

Straight talk from a trusted partner 

Clear thinking on AI, security, cloud, infrastructure, and the decisions that determine whether technology delivers or disappoints.

Let’s build together

Every strong foundation starts with a conversation. Tell us where you are, and we’ll help you figure out what to build next.